The Quality Management System of our company was developed on the basis of a process management model and includes primary and auxiliary identified processes, as well as processes for managing the system as a whole and employs a risk-based approach.
The company’s concept of quality management, based on the international requirements listed above, determines the approach to quality management for customers' products stored and processed at warehouses of the company’s service providers, from the perspective of the products' life cycle.
The Quality Management System of our company fully addresses legal requirements (government requirements) that the Santens Companies must comply with in order to be able to carry out their business, as well as needs of consumers and partners, provided that do not conflict with the mandatory legal requirements mentioned above.
Santens Group of Companies identified the stakeholders relevant to its Quality Management System, as well as the requirements, needs and expectations of such stakeholders. Santens Group of Companies evaluates these stakeholders on a regular basis and monitors their satisfaction, identifying trends in how their needs and expectations are changing.
On the basis of results of such analysis, the senior management of Santens Group of Companies defines the Goals of the Company at annual strategic sessions, which include goals to ensure the compliance of the provided services and to increase satisfaction of the Customers of Santens Group of Companies.
We focus on four major elements of the management system:
- process monitoring and service quality system;
- CAPA management system
- change management system;
- analysis of the QMS efficiency by the company’s management.