The risk-based QMS is based on the process management
model and integrates identified main and auxiliary
processes along with management processes that are
common for the system.
Santens QA philosophy is based on the above listed
international guidelines and tackles quality of customer
servicing in the course of storing and handling their
products within Santens logistics hubs along with
transporting such products from the point of view of the
product life cycle.
The QMS fully comprises statutory requirements (by the
government) that are mandatory for Santens activities
along with consumers and partners' requirements that do
not contradict to the mandatory statutory requirements.
Santens has identified QMS stakeholders along with their
requirements, needs and expectations and now regularly
review the stakeholders, monitor their satisfaction and
trends in their needs and expectations.
We focus on four major elements of the management system:
- Monitoring of processes and service quality
- CAPA management
- Change management
- Reviewing QMS performance and efficiency by the management team.