Santens

About the Group of Companies

The Santens Group of Companies was established in 2000.  It is a specialized information and logistics operator, a leader on the Russian market with an exceptional focus on servicing the distribution chain of ready-to-sell pharmaceutical and related products.
The group includes the following operating companies: Danom LLC, a holding company; ‘SANTENS-SERVICE’ JSC, which operates in pharmacy warehouses; Norston JSC, which provides services for the storage and handling of goods in customs warehouses and temporary storage warehouses, customs clearance and the medicines’ quality confirmation. The Group's management company is ‘Santens Logistics Group’ LLC.
The first terminal in the Leshkovo warehouse complex was opened in 2012
Our mission
TThe Santens Group of Companies is the largest national pharmaceutical operator. Our goal is to facilitate patients' access to the best medicines and to reduce the cost of treatment by increasing the availability of medicines through the operation of a new distribution chain model that shortens the path of a medicine from a pharmaceutical manufacturer to a patient.
In more detail...
Our clients are manufacturers of pharmaceutical and parapharmaceutical products, medical devices and medical products; distributors; pharmacy chains for which we expand the range of services, allowing them to reduce costs and make medicines more accessible to consumers.

Based on the fact that the pharmaceutical market will change (medicines reimbursement will be introduced, competition will intensify, pharmaceutical production localization and pharmaceutical clusters development will continue), based on our unique ability to quickly respond to the news in the external environment and changeable customer needs, long-term experience and a leading role in standardizing medicine treatment processes in Russia, we are creating a new business distribution chain model that is transparent to all the participants from the manufacturer to the patient.
This model can be implemented in any region of the country.

To achieve this, we:
  • We offer a unique set of direct supply operator services, including contracts execution, orders picking and delivery, financial settlement management, participation in public tenders and inventory management;
  • We increase the medicines availability and treatment adherence by organizing patient and insurance programs that consolidate various sources of financing into a system of drug reimbursement, and by reducing the manufacturer's costs for promoting drugs through doctors and pharmacies;
  • We implement advanced standards and information technologies for deeper integration with the client information systems and executive authorities, we introduce the management and operational processes, accounting and performance monitoring automation;
  • We implement a supply chain security management system;
  • We introduce an open-book costing system for our services to increase customer trust, and we implement a cost management system;
  • We enhance the quality of basic services operations to the level of international standards;
  • We develop managerial competencies at all levels of the company, and especially in project management, in creation of flexible business processes and their management;
  • We implement effective systems for staff training, development and motivation.
While carrying out this activity, we rely on our core values: caring for each client’s interests, business integrity, caring attitude to work, respectful treatment of employees and striving for leadership.

We cultivate a commitment to professionalism, careful and responsible stewardship of company resources, and a culture of mutual respect and trust.
Management
    25 years
    on the market

    The Santens Group of Companies was established in 2000 and is a specialized information and logistics operator in the field of servicing the distribution chain of ready-to-sell pharmaceutical and related products on the Russian market.


    2009 year

    The Group participates in the creation of a non-profit partnership, a self–regulated organization for promoting the distribution of high-quality medicines in the pharmaceutical market – ‘Pharmaceutical Market Standards’ www.npsfr.ru

    140 clients

    The Group's clients include Russian pharmaceutical manufacturing and distribution companies, pharmacy chains, and foreign pharmaceutical manufacturers.


    5.0+ billion $

    The total import turnover of the Group's customers in 2023 is over 40% of the volume of total imports of medicinal products to the Russian Federation during the period.
    200 thousand pallets

    The total volume of the Group's one-time storage was reached with the commissioning of all customs and warehouse complexes in the Moscow region.

    7 warehouses

    Warehouses of medicinal products wholesale trade organization for medical use. The warehouse infrastructure includes 1 customs warehouse and 2 temporary storage warehouses.


    500+ specialists

    We strive to create comfortable and safe working conditions and encourage employees’ aspirations for professional development.

    120 000 м2

    Total area of the group's own and leased warehouses under the group's management.
    Santens Group of Companies History
    • The company's history began in 1988, when Moscow State University graduates, candidates of Science and teachers organized the ‘Scientific Initiative’ cooperative, comprised of two groups: one was engaged in software, and the other in environmental issues. The latter was headed by then young Oleg Vitalievich Moiseyenkov.
    • The environmental projects implementation, including the environmental assessment of the resort town of Inowrocław in Poland, brought in good income, which served as the starting capital for the purchase of foreign pharmaceutical products. Their subsequent successful trade led to the creation of the pharmaceutical distributor ‘Ecohelp Pharm’. "I must say that the history of ‘Ecohelp Pharm’ is the story of the company's formation from scratch, which we have grown to a significant size without any help from the state or any state property privatization. We have taken a confident second place among pharmaceutical distributors after ‘Protek’ in a short time," recalls Oleg Vitalievich.
    • The 6-year history of ‘Ecohelp Pharm’ finished after 1998 crisis: "many enterprises could not pass this difficult milestone, and we were among them," recalls Oleg Vitalievich. The established connections of ‘Ecohelp Pharm’, the impeccable reputation of Oleg Vitalievich Moiseyenkov and the pharmaceutical warehouse in Petrovo-Dalny, which was saved, served as the start of a new project – Santens.
      That was the year 2000.
    • Today, the Santens Group of Companies is confidently approaching its 25th anniversary, becoming the backbone enterprise of the country, the leader of the pharmaceutical logistics market.
      Oleg Vitalievich Moiseyenkov commented: "For twenty years, we have simply been doing our job efficiently – building a logistics infrastructure for medicine manufacturers according to all international standards. We have never thought about our role in the industry or the scale of our company. Yet, today, we are the absolute leaders of pharmaceutical logistics, because every third pill in Russia is delivered to the patient from our warehouse sites."
    • The success of the company is always a collective success of the team. Over so many years of work in the pharmaceutical industry, we have really managed to assemble a core of professionals, decent people who are passionate about their work. Most of them have been working in the company for more than 10 years. These include Svetlana Vladimirovna Kurasheva, Zhanna Petrovna Titova, Aleksandr Evgenievich Kuleshov, Svetlana Viktorovna Frolova, Natalia Aleksandrovna Kishenkova, Lev Semenovich Marmur, Yuri Markovich Petrov, and others.
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    JSC "SANTENS SERVICE" 2000-2025