- November 2016.
- organization and management of the IT Department;
- management and planning of IT projects;
- management of business analysis, development and support of critical high-load business software applications;
- assurance of SLA for business customers, including 24x7 support and incident responses;
- management of service contracts with IT service providers;
- development, deployment and control of the execution of procedures for accepting new IT services for support;
- automation of internal IT procedures.